Platform | Customer Care Solutions

Customer Service and Order Management Build Loyalty and Drive Satisfaction

Customer service is critical to lasting, profitable customer relationships. The MarketLive Call Center and Order Management Solution provides a powerful “customer dashboard”. It gives customer service representatives (CSRs) a 360-degree view of order history, order status, promotions, shipping details, and previous interactions as well as immediate access to product and inventory information. Through the dashboard, merchants can offer order management and service that satisfies customer needs while providing an opportunity to grow revenues with up-sells and cross-sells during customer interactions.

• CUSTOMER CARE EFFICIENCY: Customer information and history as well as billing, shipping and order status are readily available to CSRs
• ORDER MANAGEMENT: Manage orders, shipping, returns, inquiries and status
• GIFT SERVICES: Built-in gift registries and gift certificates
• STORE LOCATOR: Find the nearest store with mapping functionality
• CROSS-SELLS AND UP-SELLS: Drive more revenue and make recommendations for out of stock items